Your privacy is rp99's priority. This document clearly explains how we collect, use, store and protect your personal information as a member of our online betting and casino platform.
All personal data and transaction information of rp99 members is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
Rp99 has nothing to hide. We clearly explain the types of data collected, the purpose of collection, and the retention period in this policy.
Rp99 does not sell, rent, or share members' personal data with any third party for marketing purposes without your explicit consent.
Rp99 members have the right to access, update, or request deletion of their personal data at any time through our customer support channels.
Payment information including your bank account and e-wallet details is stored in a secure environment with access restricted to authorized personnel only.
The rp99 mobile app is built with privacy as a priority — no location data is collected without consent, and all access permissions can be managed in your device settings.
This Privacy Policy describes our practices regarding the collection and management of personal data for rp99 platform members. It applies to all services provided through the official rp99 website and mobile app. By using our platform, you agree to the terms set out in this Privacy Policy.
Rp99 is a trusted online casino and betting platform used by hundreds of thousands of players across Malaysia. We understand that your trust in us depends not only on the quality of the games we offer, but also on how responsibly we handle your personal information.
This Privacy Policy is designed to ensure every rp99 member fully understands their rights regarding personal data, and how we fulfil our obligations as a responsible data controller. We are committed to upholding internationally recognised data protection principles across all aspects of our operations.
If you have any questions about the content of this Privacy Policy or how we handle your data, the rp99 customer support team is available at all times via live chat on our platform.
Rp99 collects your personal data through several channels to ensure our platform operates securely and delivers the best experience to every member. The types of data we collect are as follows:
| Data Categories | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, IC number, nationality | Account registration & KYC process |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Information | Bank account details, e-wallets, transaction records | Deposits & withdrawals |
| Usage Data | Game history, activity logs, game preferences | Automatic platform usage |
| Technical Data | IP address, device type, browser, operating system | Server logs & cookies |
We only collect data that is genuinely necessary for the stated purposes and do not collect excessive or irrelevant information in relation to rp99 platform operations.
Personal data collected by rp99 is used only for lawful and specific purposes. We do not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.
You can opt out of marketing emails or notifications from rp99 at any time by updating your communication preferences in your account settings or by contacting our support team. Unsubscribing from marketing will not affect important account-related communications.
Rp99 does not sell or rent members' personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties to keep our platform running smoothly:
All third parties working with rp99 are required to comply with strict data protection standards and are only permitted to use your data for purposes that have been contractually agreed upon.
Rp99 implements comprehensive technical and organizational security measures to protect your personal data from any unauthorized access, disclosure, alteration, or unintentional destruction.
While rp99 implements comprehensive security measures, the safety of your account also depends on your own actions. Use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
Rp99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality and user experience of the rp99 platform.
As an rp99 member, you have several important rights regarding your personal data, all of which we fully respect:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we update or correct any personal information that is inaccurate or incomplete.
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we limit how we process your personal data while an issue is being resolved.
To exercise any of the rights above, please contact the rp99 customer support team via live chat. We will process your request within a reasonable timeframe not exceeding 30 days from the date the request is received.
Rp99 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations.
Once the retention period has ended or a valid deletion request has been processed, your data will be securely deleted or anonymized from our systems.
Rp99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or updated platform features.
When we make significant changes to this Privacy Policy, we will notify you via:
Continued use of the rp99 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the rp99 team through the following channels:
Please provide your full registered name and account number when submitting a privacy request so we can process it quickly and accurately. Our team will verify your identity before processing any request involving personal data.
We don't just comply with the law — we go further to ensure your data stays protected at all times
Rp99's data protection practices align with internationally recognised information security standards.
Any privacy requests or data breach reports will be handled within 72 hours by our security team.
The rp99 Privacy Policy is reviewed and updated periodically to reflect the latest best practices in data protection.
All rp99 technology and payment partners are selected based on their proven security track record and privacy reputation.
With a transparent privacy policy and high-grade security measures, you can play on the rp99 platform with complete peace of mind every day.