RP99 Terms and Conditions – Terms Platform Usage Malaysia Betting

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the rp99 platform, accessible through our official website and mobile app. This Agreement takes effect from the date you first register an account or use any rp99 service.

Rp99 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Any amendments take effect immediately upon being published on our platform. It is your responsibility to review this document periodically to stay informed of the latest applicable terms.

Your continued use of the rp99 platform after any amendments are published will be considered your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account.

2Member Eligibility

To register and use the rp99 platform, you must meet the following eligibility requirements:

• You must be at least 18 years old or older, or the minimum age required by the laws of your jurisdiction, whichever is higher.
• You must be an individual (not a company or corporate entity) registering an account for your own personal use only.
• You do not reside in any jurisdiction that prohibits participation in online betting or gambling activities.
• You are not listed on any gambling exclusion list or self-exclusion program enforced by a relevant authority.
• You have not been diagnosed with a gambling addiction or are currently undergoing related treatment.

Rp99 reserves the right to request proof of identity and supporting documents for KYC (Know Your Customer) verification at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

3Account Registration

Each individual is only permitted to hold one (1) active account only on the rp99 platform. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts as well as the forfeiture of any remaining balances or wins.

During the registration process, you are required to:

• Providing true, accurate, and complete personal information including your full name, date of birth, phone number, and a valid email address.
• Creating a strong, unique password that is not used on any other platform.
• Confirming that you meet the minimum age requirement and eligibility criteria set out.
• Agree to receive account-related communications via your registered email or phone number.

You are solely responsible for maintaining the security of your account login credentials. rp99 will not be held liable for any losses arising from your failure to protect your account information from unauthorized access.

4Deposit & Withdrawal

Rp99 supports multiple payment methods for deposits and withdrawals, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers. All transactions are processed through encrypted and secure channels.

Deposit:

• The minimum deposit limit is as stated on the platform's payment page at the time the transaction is made.
• All deposits will be credited to your account within the timeframe specified for your chosen payment method.
• Deposited funds must be used solely for betting or gaming purposes on the rp99 platform.

Withdrawal:

• Withdrawal requests will be processed within 15 to 30 minutes for requests that meet the verification requirements.
• Rp99 reserves the right to require KYC verification before approving any first-time withdrawal or any withdrawal exceeding a specified limit.
• Withdrawals can only be made to the same payment method used for the original deposit or to a verified bank account registered under the member's name.
• Any attempt to withdraw funds via a method different from the one used for the deposit may be put on hold until identity verification is completed.

Rp99 reserves the right to withhold or void any withdrawal suspected to be linked to fraudulent activity, money laundering, or a breach of these terms while an investigation is carried out.

5Bonus & Promotions

Rp99 offers a wide range of bonuses and promotions for members, including welcome bonuses, deposit bonuses, cashback, rebates, and exclusive promotions for VIP members. All bonuses are subject to the wagering requirements stated in their respective promotion terms.

• Each promotion has its own validity period, wagering requirements, and eligibility criteria that must be met before a bonus can be converted to cash.
• Bonuses are non-transferable between accounts and cannot be exchanged for cash until wagering requirements have been fully met.
• Rp99 reserves the right to void any bonus or wins obtained through promotion abuse, including registering multiple accounts to claim new member bonuses.
• In the event of any discrepancy between translations of promotional terms, the Bahasa Malaysia version shall serve as the official reference.
• Rp99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Betting and Game Rules

All betting and gaming on the rp99 platform is subject to the specific rules stated within each game or betting category. The general rules applicable to all games are as follows:

• All confirmed bets are final and cannot be cancelled by the member except under circumstances explicitly stated in the relevant game rules.
• In the event of a technical failure or connection disruption during an active game, rp99 will use server records as the definitive reference to determine the game outcome.
• Rp99 uses a Random Number Generator (RNG) certified by independent verification bodies to ensure that all slot and table game outcomes are completely random.
• Any strategy or method intended to exploit technical glitches or system vulnerabilities is strictly prohibited and may result in immediate account closure.
• The minimum and maximum betting limits for each game or table are as displayed within the respective game interface.

7Prohibited Member Conduct

Rp99 members are prohibited from engaging in any of the following activities:

• Money laundering or any illegal financial activity conducted using the rp99 platform as a channel.
• Using automation software, bots, scripts, or any technological tool to gain an unfair advantage in any game.
• Colluding with other members or third parties to defraud the system or manipulate game outcomes.
• Using false information, another person's identity, or fraudulent documents during the registration or KYC verification process.
• Threatening, harassing, or behaving in a disrespectful manner toward customer support agents or other members.
• Posting or sharing pornographic, hate-inciting, or unlawful content through any communication channel on the rp99 platform.

Rp99 reserves the right to take immediate action, including account suspension or closure, balance freezing, and reporting to the relevant authorities, should any of the above violations be confirmed.

8Account Closure and Suspension

Rp99 reserves the right to suspend or close any member account at any time, with or without prior notice, under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to pass the KYC verification process within the stipulated timeframe.
• Suspected fraud, money laundering, or other illegal activities.
• Accounts that have been inactive for a period defined by rp99's internal policy.
• Account closure requests submitted by the member directly through customer support channels.

Members who wish to voluntarily close their account may do so by contacting the rp99 customer support team via live chat. Any remaining balance in an active account at the time of closure will be processed in accordance with standard withdrawal procedures once identity verification is complete.

9Liability Limits

Rp99 is not liable for any indirect, incidental, or consequential losses or damages arising from the use of or inability to use our platform, including but not limited to:

• Loss of funds or anticipated winnings resulting from technical disruptions beyond rp99's control.
• Any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Delays or failures in transaction processing caused by third parties such as banks or payment processors.
• Any financial decisions or losses you incur as a result of your own betting actions or activities on the rp99 platform.

However, this limitation of liability does not diminish any user rights protected under applicable consumer protection laws in Malaysia.

10Amendments to Terms and Conditions

Rp99 reserves the right to amend, add, or remove any part of these Terms and Conditions at any time. Any changes take effect immediately upon being published on our platform. rp99 will endeavor to notify members of significant changes via in-app notifications or email to the registered address.

Your continued use of the rp99 platform after the effective date of any amendment constitutes your agreement to the updated terms. You are encouraged to review this page periodically to ensure you remain informed of the latest version of rp99's Terms and Conditions.

11Applicable Law

These Terms and Conditions are interpreted and enforced in accordance with applicable law. Any dispute arising in connection with this Agreement or the use of the rp99 platform shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within thirty (30) days from the date the dispute was first submitted in writing, both parties agree to refer the matter to a jointly appointed arbitrator, whose decision shall be final and binding.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the rp99 customer support team through any of the following channels:

• Live Chat: Available 24/7 via the chat icon in the rp99 app or website.
• Support Email: [email protected] (displayed as text only for your security).
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

Our support team, fluent in both English and Bahasa Malaysia, is available every day, 24 hours a day, 7 days a week.